Terms of Service
In plain words: WashTown is software for running car washes. Your first wash location is free forever. Additional locations are $20 per month each. The information you put in is yours — we don't sell it, and you can get a copy or have it deleted. We keep it for 90 days after you leave, then delete it.
The rest of this page is the actual agreement. Where the two differ, the agreement below is what governs.
1. Who this is between
These Terms are an agreement between Dresnet Technology LLC (“we”, “us”), an Ohio limited liability company at 2205 Plymouth Ridge Road, Ashtabula, OH 44004, and the business that opens a WashTown account (“you”, “your”). WashTown is our product.
By creating an account or using WashTown, you accept these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it. WashTown is for business use; it is not offered to consumers or to anyone under 18.
Where WashTown is offered
WashTown is offered only to businesses located in the United States. We do not market it, price it or support it for customers elsewhere, and by opening an account you confirm your business operates in the United States. If you are outside the US and would like to use it, write to us first rather than signing up — the answer may well be yes, but it is a conversation we need to have before you put your data in.
2. Your account and your people
You add your own staff, give them a trade, and give them a 4-digit PIN for the wall kiosks or a username and password for browsers. You are responsible for who you give access to, for removing people who leave, and for everything done under your account.
A kiosk PIN is a convenience credential for a shared tablet that you have already enrolled — it is short by design and is not a password. Treat it that way: do not use PINs to protect anything you would not let anyone standing at that wash see.
Tell us promptly at derek@dresnettech.com if you believe someone has access who shouldn't.
3. What it costs
- Your first wash location is free, for as long as you keep the account. No card required.
- Each additional location is $20 per month, flat, with every feature included.
- Billing for an additional location starts at your next renewal after an administrator adds it in the Admin portal, and stops at your next renewal after it is removed.
- Fees are billed monthly in advance and are stated exclusive of tax. Where sales tax applies to software of this kind in your state, it is added at checkout.
- Partial months are not refunded.
We may change prices. If we do, we will give you at least 30 days' notice by email to your account's address, and the change takes effect at your next renewal. Your first location remains free unless we tell you otherwise with the same notice.
If a payment fails
You get a 7-day grace period, and everyone who signs in during it sees a countdown. Nothing is restricted during those seven days.
After the grace period ends, all but one location are marked UNPAID and become inaccessible until payment is brought up to date. The location that keeps working is your oldest one. An administrator may choose a different one once during each lapse, but not keep switching. An administrator may also delete an unpaid location. Nothing else is deleted, and everything returns as it was when you pay.
4. Cancelling, and what happens to your information
You can cancel at any time from the Admin portal. Your paid locations stay available until the end of the period you have paid for. Your free location remains available unless you close the account.
When an account is closed, we keep your information for 90 days and then permanently delete it from the service. Our encrypted off-site backup is not cleared on a schedule yet, so copies of your information can remain there after that; see our Privacy Policy. Before deletion we will remind you at the address on the account. Deletion cannot be undone.
During those 90 days you can ask us for a copy of your information and we will provide it in a machine-readable format within 30 days, free of charge.
5. Your information is yours
You keep all rights to everything you put into WashTown — your washes, procedures, parts, photographs, counts, staff records and damage claims. You give us permission to store and process it only so far as we need to in order to run the service for you, to keep it secure, and to support you when you ask.
We do not sell it, we do not rent it, and we do not use it to advertise to anyone.
Damage claims and your customers
If you use damage claims, you will be putting information about your own customers into WashTown: their contact details, their vehicle, and photographs and security camera footage of what happened. You are responsible for having the right to collect and keep that information, for telling your customers how you use it, and for any notice your cameras require. We store and process it for you as described in the Privacy Policy.
Claim photographs and footage are deleted from the service two years after a claim is closed. WashTown warns your staff before that happens and lets them download the whole claim. If you need to keep the evidence longer, for a dispute or because the law requires it, download it or put the claim on hold before then.
Sharing procedures with other operators
WashTown may offer a way to share procedures and parts information with other WashTown customers. Nothing of yours is shared unless you switch it on and choose what to share. If you do share something, you allow other customers to copy and adapt it, and you confirm it is yours to share.
Shared content is not ours and is not checked by us. A procedure written by another operator describes what worked at their wash on their equipment. See section 7.
6. Using it properly
Don't use WashTown to break the law; don't try to reach another customer's data; don't attack, overload or probe the service; don't resell it or run it on someone else's behalf without telling us; and don't upload someone's personal information without a lawful basis for doing so.
We may suspend an account that is doing any of these, or that is not paid up, and we will tell you why.
7. What WashTown is not
WashTown does not tell you how to maintain your equipment safely. It stores and schedules the procedures that you — or other operators — have written. It has no knowledge of your machinery, your local rules, or the state anything is in.
You remain responsible for safe working practices, for lock-out procedures, for chemical handling, for whether any procedure is appropriate for your equipment, and for complying with the law and with your manufacturers' instructions. A task appearing on a screen is a reminder, not an instruction from us that something is safe to do.
The same goes for the forecasts, wash-count predictions and stock projections: they are estimates from your own history, offered to help you plan, and they will sometimes be wrong.
WashTown records damage claims; it does not decide them. Whether to pay a claim, and how much, is your decision, and nothing in WashTown is legal or insurance advice.
8. Availability and support
We aim to keep WashTown running and to fix problems quickly, but we do not promise any particular uptime, and there is no service-level agreement. The service may be unavailable for maintenance, or because of a failure at a supplier we depend on.
Support is by email to derek@dresnettech.com. We answer as soon as we can during business days, 10am to 6pm Eastern.
9. Features that use AI
When you photograph a part, WashTown sends that photograph to an AI provider to draw a small icon of it. When someone asks the help assistant a question, WashTown sends the question to the same provider, along with what it needs to answer. Both are described in the Privacy Policy. Don't photograph anything, or type anything into the assistant, that you would not want processed that way; in particular, don't put a customer's personal details into a question. Anything an AI feature produces is a suggestion for you to check, not a professional opinion.
10. Changes to the service and to these Terms
WashTown changes as we improve it; features may be added, altered or withdrawn. If we make a change to these Terms that materially reduces what you get, we will email the address on your account at least 30 days beforehand. Continuing to use WashTown after a change takes effect means you accept it. If you don't, you may cancel, and section 4 applies.
11. Warranties, and the limit of what we owe you
WashTown is provided “as is”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that it will prevent equipment failure, injury or loss.
To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue or lost data, even if told such damages were possible. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose — which, if you use only the free location, is nothing. Nothing here limits liability that cannot lawfully be limited.
You will indemnify us against claims arising from your use of WashTown in breach of these Terms, from content you upload or share, and from your employment and safety practices.
12. Law and disputes
These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law rules. The state and federal courts serving Ashtabula County, Ohio have exclusive jurisdiction, and both parties consent to that. Before starting any legal claim, you agree to email us and give us 30 days to try to resolve it.
If any part of these Terms is held unenforceable, the rest continues to apply. Failing to enforce something isn't giving it up. You may not transfer this agreement without our consent; we may transfer it to a successor of our business, on notice to you.
13. Getting in touch
Dresnet Technology LLC · derek@dresnettech.com · 2205 Plymouth Ridge Road, Ashtabula, OH 44004